Contact Information

If you have any questions, feedback, or need assistance, you can contact Itamoon by email. We will do our best to respond as soon as possible.

General Inquiries

For general questions about our store, products, collaborations, website information, or other non-order-related matters, please contact us at:

Email: support@itamoon.com

Order Support

For questions about your order, shipping, returns, refunds, exchanges, damaged items, or incorrect items, please contact our customer service team at:

Email: cs@itamoon.com

To help us assist you faster, please include your order number and a clear description of your issue when contacting us about an order.

Response Time

We usually reply within 1–3 business days. Response times may be slightly longer during weekends, holidays, or periods of high inquiry volume.

Contact Details

Store name: Itamoon

General inquiries: support@itamoon.com

Order support: cs@itamoon.com