Terms of Service

Welcome to Itamoon. The terms “we”, “us” and “our” refer to Itamoon. Itamoon operates this store and website to provide customers with ita bags, display bags, related accessories, and other curated products.

These Terms of Service, together with any policies referenced here, describe your rights and responsibilities when you visit, use, or purchase from our website.

Please read these Terms of Service carefully. By accessing our website or purchasing from Itamoon, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.

Section 1 - Access and Account

By using our website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for your minor dependents to use this website.

To place an order or use certain features of our website, you may be asked to provide information such as your name, email address, billing address, shipping address, and payment information. You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the security of your account information and for all activity that occurs under your account.

Section 2 - Our Products

Itamoon mainly offers ita bags, display bags, and related accessories. We make every effort to display product images, colors, sizes, materials, and descriptions as accurately as possible.

However, product colors and appearance may vary slightly due to lighting, photography, screen settings, and device differences. Product measurements may also have slight manual measurement differences.

Any decorative items shown in product photos, such as pins, badges, charms, plush toys, keychains, or display props, are for styling reference only and are not included unless clearly stated on the product page.

All product descriptions, prices, availability, and specifications are subject to change without notice. We reserve the right to modify, discontinue, or limit the sale of any product at any time.

Section 3 - Orders

When you place an order on our website, you are making an offer to purchase the selected products. Itamoon reserves the right to accept or decline your order at our discretion.

Your order is not confirmed until payment has been received and we have sent you an order confirmation. Please review your order details carefully before submitting your order, including product style, color, size, quantity, shipping address, and contact information.

Once an order has been confirmed or processed, we may not be able to cancel or modify it. If you need help with an order, please contact us as soon as possible at cs@itamoon.com.

Your purchases are subject to our Refund Policy. For most regions, customers may request a return within 7 days after receiving the item. For returns that are not caused by product quality issues, the customer is responsible for the return shipping cost. If your order is shipped to the European Union, the EU 14-day cooling-off period may apply as required by applicable law.

You agree that purchases made from Itamoon are for personal or household use and not for unauthorized commercial resale.

Section 4 - Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price shown at the time your order is placed.

Unless otherwise stated, product prices do not include shipping fees, taxes, customs duties, import fees, or other charges that may apply depending on your location.

You agree to provide current, complete, and accurate billing, payment, and contact information for all purchases. You also agree to promptly update your information if needed so we can complete your transaction and contact you about your order.

By placing an order, you confirm that you are authorized to use the selected payment method and that you will pay all charges incurred for your order, including product costs, shipping fees, and any applicable taxes or fees.

Section 5 - Shipping and Delivery

We will process and ship orders according to the shipping methods available at checkout. Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs clearance, incorrect shipping information, weather, holidays, force majeure events, or other circumstances outside our control.

Please make sure your shipping address is complete and accurate before placing your order. If a package is delayed, returned, lost, or delivered incorrectly due to an incorrect or incomplete address provided by the customer, we may not be able to offer a free replacement or refund.

Risk of loss passes to you when the package is delivered to the shipping address you provided, except where applicable law provides otherwise.

Section 6 - Customs, Duties and Import Fees

For international orders, your package may be subject to customs duties, taxes, import fees, brokerage fees, or other charges required by your local customs authority.

Unless otherwise clearly stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Itamoon is not responsible for delays caused by customs processing or for any additional charges imposed by customs or local authorities.

Section 7 - Returns and Refunds

Returns and refunds are handled according to our Refund Policy.

For most regions, we accept return requests within 7 days after you receive your item, provided that the item is unused, unworn, undamaged, with tags, and in its original packaging.

For returns that are not caused by product quality issues, including change of mind, personal preference, wrong size selection, or other non-defective reasons, the customer is responsible for the return shipping cost.

If an item is defective, damaged, or incorrect, please contact us promptly at cs@itamoon.com with your order number and clear photos or videos of the issue so we can evaluate the problem and provide a suitable solution.

If your order is shipped to the European Union, you may have the legal right to cancel or return your order within 14 days after receiving the item, unless an exception applies. For non-quality-related returns, the customer may still be responsible for the direct return shipping cost, unless otherwise required by applicable law.

Section 8 - Intellectual Property

All content on our website, including but not limited to trademarks, logos, product images, text, graphics, videos, product reviews, designs, layouts, and website content, is owned by Itamoon, its affiliates, partners, or licensors, unless otherwise stated.

You may use our website only for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, publish, display, sell, or exploit any part of our website or content without our prior written permission.

The Itamoon name, logo, product names, designs, and slogans are trademarks or brand assets of Itamoon. You may not use them without our written permission.

Section 9 - Optional Tools and Third-Party Services

We may provide access to third-party tools, apps, payment providers, shipping providers, or other third-party services. These tools and services are provided by third parties, and we do not control them.

Your use of third-party tools or services is at your own risk and may be subject to the terms and policies of those third parties.

We are not responsible for any loss, damage, or issue caused by your use of third-party tools, websites, apps, or services.

Section 10 - Third-Party Links

Our website may contain links to third-party websites or resources. These links are provided for convenience only.

We are not responsible for reviewing, monitoring, or guaranteeing the content, accuracy, policies, products, or services of any third-party website.

If you access third-party websites through links on our website, you do so at your own risk. Please review the policies and terms of those third-party websites before making any transaction.

Section 11 - Relationship with Shopify

Itamoon is powered by Shopify, which enables us to provide our online store and related services. However, any sales and purchases made through our website are made directly with Itamoon.

By using our website, you understand and agree that Shopify is not responsible for any aspect of sales between you and Itamoon, including any injury, damage, loss, claim, or issue arising from products purchased from Itamoon.

Section 12 - Privacy Policy

Personal information collected through our website is handled according to our Privacy Policy.

Because our store is powered by Shopify, Shopify may also collect and process certain information related to your access to and use of our website in order to provide and improve the services.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

Section 13 - Feedback, Reviews and User Content

If you submit reviews, photos, comments, suggestions, feedback, or other content to Itamoon, you grant us the right to use, reproduce, modify, publish, translate, display, and distribute such content for purposes including customer service, marketing, website improvement, and product promotion.

You confirm that any content you submit is accurate, lawful, and does not violate the rights of any third party.

We may remove or edit content that we believe is unlawful, offensive, misleading, inappropriate, or in violation of these Terms of Service.

Section 14 - Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, prices, promotions, shipping charges, delivery times, availability, or other details.

We reserve the right to correct any errors, inaccuracies, or omissions, and to update information or cancel orders if any information is inaccurate, even after an order has been submitted.

Section 15 - Prohibited Uses

You may use our website only for lawful purposes. You agree not to use our website:

• For any unlawful, fraudulent, abusive, or malicious purpose;
• To violate any applicable law, regulation, or third-party right;
• To infringe our intellectual property rights or the rights of others;
• To submit false, misleading, or inaccurate information;
• To upload or transmit viruses, malware, or harmful code;
• To spam, phish, scrape, crawl, or collect personal information from others;
• To interfere with the security, functionality, or operation of our website;
• To impersonate another person or entity;
• To resell, duplicate, exploit, or misuse any part of our website or services without permission.

We reserve the right to suspend, restrict, or terminate access to our website or services if we believe you have violated these Terms.

Section 16 - Termination

We may terminate or suspend your access to our website or services at any time if we believe you have violated these Terms of Service or applicable law.

The obligations and liabilities incurred before termination will survive termination where applicable.

Section 17 - Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis. We do not guarantee that the website will be uninterrupted, secure, timely, or error-free.

Except as expressly stated by Itamoon or required by applicable law, we do not make any warranties or representations regarding the website, services, or products, including implied warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement.

Some jurisdictions do not allow certain warranty disclaimers, so some of the above limitations may not apply to you.

Section 18 - Limitation of Liability

To the fullest extent permitted by law, Itamoon and our partners, employees, affiliates, service providers, and licensors shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of our website, services, or products.

This includes, but is not limited to, loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, or similar damages, whether based in contract, tort, negligence, strict liability, or otherwise.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law.

Section 19 - Indemnification

You agree to indemnify and hold harmless Itamoon, Shopify, and our affiliates, partners, employees, service providers, and licensors from any claim, loss, damage, liability, or expense arising from your breach of these Terms, your violation of applicable law, or your misuse of our website or services.

Section 20 - Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be deemed severed from these Terms. The remaining provisions will remain valid and enforceable.

Section 21 - Waiver and Entire Agreement

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms of Service, together with any policies posted on our website, constitute the entire agreement between you and Itamoon regarding your use of our website and services.

Section 22 - Assignment

You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent.

We may transfer, assign, or delegate these Terms and our rights and obligations without prior notice, where permitted by applicable law.

Section 23 - Governing Law

These Terms of Service and any separate agreements through which we provide services or products to you shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction where Itamoon operates or is registered, unless otherwise required by applicable consumer protection laws.

Section 24 - Changes to These Terms

You can review the most current version of these Terms of Service on this page at any time.

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Changes will take effect when posted, unless otherwise stated or required by law.

Your continued use of our website after changes are posted means that you accept the updated Terms of Service.

Section 25 - Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: cs@itamoon.com